Refund policy

Return & Refund Policy

Thank you for shopping with us.

Due to the nature of our products, all sales are final. We do not accept returns or exchanges once an order has been shipped.

Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery.

To process your claim, please provide:
- Your order number
- Clear photos of the damaged or incorrect item
- Photos of the packaging

Once we review the information, we will offer a replacement or refund if the issue is confirmed.

Non-Returnable Items

For hygiene and safety reasons, cosmetic and personal care products cannot be returned once shipped.

Shipping Issues

We are not responsible for delays caused by shipping carriers, customs, or incorrect addresses provided by the customer.

Contact Us

If you have questions about your order, please contact our support team at:

Roslynstore roslynstoreusa@gmail.com